Smith UK Ltd
Ideas Factory NUA,
St Andrews Hill, Norwich, NR2 4SN
The subject can't be avoided, quality control, project management, processes! It always comes up and, if we want clients to get an idea of what it's like to work with us, we have to cover it.
Let's start with the view of someone experiencing it right now.
Marketing Director, TAP Biosystems
"There's a sense that Smith are part of the department. We know we're being valued when we phone up with a new job, however small. We appreciate the flexible service, weekends, overnight and face-to-face – basically as and when we need them. Considering the care they take and the quality of the work, they're excellent value for money – you know what you are paying for, no heavy-handed project management, no Porsches in the drive – above all, we just get along."
We work to a set of basic rules: direct contact, a simple process and open communication. We treat every job the same, every client the same and every budget with equal importance.
We are what we are and our project management style reflects our agency:
And there is no complicated structure at Smith, we don't use account handlers, each senior designer handles their own project, so you deal with the person responsible for your creative solution from the start, and you don't end up paying onerous 'management fees' that can often and incorrectly dominate the budget.